Frequently Asked Questions (Before Booking)
What is included in an Apartment & House Cleaning?
Apartment & house cleaning includes regular maintenance cleaning of all rooms — dusting all visible surfaces, vacuuming and mopping floors, cleaning kitchen surfaces and appliance exteriors, wiping bathroom areas (sink, toilet, mirror, shower outside), cleaning doors and light switches, and emptying bins. This service covers the essential cleaning needed to keep your home fresh and tidy.
Do you clean the inside of kitchen appliances or cupboards?
No, interior kitchen cleaning is not included in the standard service. These can be added as extra services upon request.
Do you bring cleaning materials and equipment?
Yes, all cleaning materials and professional tools are provided by our team.
How long does it take to clean an average apartment?
One cleaner can typically clean around 60–80 m² in about 2–4 hours, depending on the condition and layout.
Can I book this service regularly?
Yes, you can book it as a one-time or recurring cleaning (weekly, bi-weekly, or monthly). We also offer long-term contracts with special pricing.
What is included in a deep cleaning?
Deep cleaning includes full dusting of all surfaces, corners, edges and baseboards; cleaning doors, handles, light switches and skirting boards; vacuuming and mopping all floors; deep cleaning of kitchen surfaces, sink, stove, backsplash and appliance exteriors; deep cleaning of bathrooms (shower, bathtub, tiles, toilet, sink, mirrors); removing cobwebs; cleaning accessible areas behind furniture; cleaning windowsills and frames.
➡️ Extras such as oven inside, fridge inside, cabinet inside, window cleaning inside/outside, balcony and organizing are not included unless booked separately.
Do you provide cleaning materials and tools?
Yes, all materials and professional equipment are included.
How long does a deep cleaning usually take?
For example, cleaning a 50 m² apartment usually takes 4–6 hours, depending on condition and detail level.
Can I book deep cleaning regularly?
Yes, deep cleaning can be booked as a one-time service or recurring (e.g., every 2–3 months).
We also offer custom long-term contracts for property owners or offices.
When is deep cleaning recommended?
Deep cleaning is ideal before moving in or out, after renovation, or when you want your home thoroughly refreshed.
What does commercial cleaning include?
Commercial cleaning includes full cleaning of offices or business spaces — dusting all surfaces, cleaning desks and work areas, vacuuming and mopping floors, cleaning kitchens and staff areas, full bathroom and toilet sanitation, emptying bins, cleaning doors, handles, and high-touch areas, and maintaining all common areas. Additional services such as window cleaning, deep cleaning, and floor machine cleaning can be added if needed.
Are materials and equipment provided?
Yes, all cleaning materials and tools are included.
How much space can one cleaner cover?
On average, one cleaner can cover about 30–45 m² per hour, depending on the area and tasks required.
Do you offer long-term office cleaning contracts?
Yes, we provide both one-time and regular cleaning options (daily, weekly, or monthly).
Long-term contracts are available with customized pricing and schedules for your business needs.
Are your cleaners trained and insured?
Yes, all our cleaners are professionally trained and fully insured.
What payment options do you offer?
We accept cash, PayPal, and bank transfer payments.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule up to 48 hours before your appointment free of charge.
