Frequently Asked Questions (Before Booking)
What is included in an apartment cleaning?
Our standard apartment cleaning includes dusting, vacuuming, mopping, cleaning of bathrooms, wiping furniture, mirrors, and general tidying of all rooms.
➡️ Please note: kitchen interiors, appliances (oven, microwave, fridge), exterior windows, and blinds are not included in regular cleaning.
Do you clean the inside of kitchen appliances or cupboards?
No, interior kitchen cleaning is not included in the standard service. These can be added as extra services upon request.
Do you bring cleaning materials and equipment?
Yes, all cleaning materials and professional tools are provided by our team.
How long does it take to clean an average apartment?
One cleaner can typically clean around 60–80 m² in about 2–4 hours, depending on the condition and layout.
Can I book this service regularly?
Yes, you can book it as a one-time or recurring cleaning (weekly, bi-weekly, or monthly). We also offer long-term contracts with special pricing.
What is included in a house cleaning?
Our standard house cleaning covers vacuuming, mopping, dusting, bathroom cleaning, kitchen surfaces (outside only), and general organization.
➡️ Interior kitchen, appliances, exterior windows, and blinds are not included.
Are cleaning materials provided?
Yes, we bring all professional cleaning products and equipment.
How much can one cleaner cover in a typical session?
One cleaner can usually clean 80–100 m² in about 3–5 hours, depending on room size and condition.
Do you offer regular cleaning plans?
Yes, you can choose one-time or recurring cleaning options. We also provide long-term contracts for houses with flexible schedules and custom pricing.
What is included in a deep cleaning?
Deep cleaning includes a full and detailed cleaning of your entire property — inside and outside of kitchen cabinets, oven, microwave, fridge, windows (inside and outside), bathrooms, doors, baseboards, and furniture surfaces.
➡️ Roller blinds (roletas) are not included in deep cleaning.
Do you provide cleaning materials and tools?
Yes, all materials and professional equipment are included.
How long does a deep cleaning usually take?
For example, cleaning a 70 m² apartment usually takes 4–6 hours, depending on condition and detail level.
Can I book deep cleaning regularly?
Yes, deep cleaning can be booked as a one-time service or recurring (e.g., every 2–3 months).
We also offer custom long-term contracts for property owners or offices.
When is deep cleaning recommended?
Deep cleaning is ideal before moving in or out, after renovation, or when you want your home thoroughly refreshed.
What does commercial cleaning include?
Commercial cleaning includes offices, meeting rooms, floors, bathrooms, and shared areas.
➡️ Kitchen interiors, appliances, exterior windows, and blinds are not included in standard commercial cleaning but can be added as extras.
Are materials and equipment provided?
Yes, all cleaning materials and tools are included.
How much space can one cleaner cover?
On average, one cleaner can cover about 100–150 m² per session, depending on the area and tasks required.
Do you offer long-term office cleaning contracts?
Yes, we provide both one-time and regular cleaning options (daily, weekly, or monthly).
Long-term contracts are available with customized pricing and schedules for your business needs.
Are your cleaners trained and insured?
Yes, all our cleaners are professionally trained and fully insured.
What payment options do you offer?
We accept cash, PayPal, and bank transfer payments.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule up to 48 hours before your appointment free of charge.