1. Controller

The controller responsible for data processing on this website is:
Reinigungmunchen
Owner: Lirigzon Gashi
Address: Clemensstraße 15, 80803 München, Germany
Phone: +49 170 8877859
Email: info@reinigungmunchen.de
Website: https://reinigungmunchen.de

2. General information on data processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

Personal data is any information relating to an identified or identifiable natural person (e.g. name, address, email address, phone number, IP address).

3. Data collected when visiting our website

When you visit our website, your browser automatically sends information to our server. The following data may be collected temporarily and stored in log files:

• IP address of the requesting device
• Date and time of access
• Name and URL of the accessed file
• Website from which access takes place (referrer URL)
• Browser type and version, operating system

The legal basis for this data processing is Art. 6(1)(f) GDPR. Our legitimate interest is to ensure the stability and security of the website.

4. Contact form and booking requests

When you contact us via contact form, booking form or email, we process the data you provide (such as name, address, email address, phone number, service details and preferred dates).

This data is processed for the purpose of handling your inquiry and, if applicable, for preparing and performing a cleaning contract.

The legal basis is Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and, where applicable, Art. 6(1)(f) GDPR (legitimate interest in responding to customer inquiries).

5. Cookies & analytics tools

Our website may use cookies and similar technologies. Cookies are small text files that are stored on your device when you visit our website.

Some cookies are technically necessary for the operation of the website (e.g. to remember your settings, maintain sessions or ensure security). These are based on Art. 6(1)(f) GDPR.

If we use analytics, marketing or tracking cookies (e.g. for Google Analytics or similar services), we do so only with your explicit consent through our cookie banner. The legal basis in this case is Art. 6(1)(a) GDPR. You can withdraw your consent at any time via the cookie settings.

6. Processors and recipients of data

In some cases, we use external service providers (processors) to operate and maintain our website and IT infrastructure (e.g. hosting providers, email providers, booking software).

These service providers are contractually obligated to process your personal data only according to our instructions and in compliance with the GDPR.

7. Data transfers to third countries

If, in individual cases, personal data is transferred to a country outside the European Union (e.g. through certain online tools or hosting services), this is done only if the requirements of Art. 44 et seq. GDPR are fulfilled, for example based on an adequacy decision of the European Commission or standard contractual clauses.

8. Storage period

We store personal data only for as long as necessary to achieve the purposes described in this Privacy Policy or as required by law (e.g. commercial and tax retention periods).

After these periods have expired, the data will be deleted or anonymised in accordance with legal requirements.

9. Your rights as a data subject

Under the GDPR, you have the following rights with regard to your personal data:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent (Art. 7(3) GDPR)

To exercise these rights, you can contact us at any time using the contact details provided above.

10. Right to lodge a complaint

You also have the right to lodge a complaint with a data protection supervisory authority, in particular in the Member State of your habitual residence or place of the alleged infringement. The competent authority for our company in Bavaria is the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing or legal requirements. The current version is always available on this website.